A call center is committed to ensuring accessibility for all visitors, including those with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
ACCESSIBILITY STATEMENT
This statement was last updated on [enter relevant date].
We at ELITE ECHO SOLUTIONS are dedicated to making our call center accessible to individuals with disabilities.
What web accessibility is
An accessible call center allows individuals with disabilities to interact with our services with the same level of ease and enjoyment as any other customer. This is achieved through the use of assistive technologies and adherence to accessibility standards.
Accessibility adjustments in our call center
We have tailored our call center in accordance with relevant accessibility guidelines, ensuring compatibility with assistive technologies such as screen readers and keyboard navigation. Our efforts include:
- - Using the Accessibility Wizard to identify and address potential accessibility issues
- Setting the language and content order of our services
- Implementing clear heading structures and alternative text for images
- Ensuring color combinations meet required contrast ratios
- Minimizing the use of motion
- Ensuring accessibility of all multimedia and files
Declaration of partial compliance with the standard due to third-party content [only add if relevant]
Our commitment to accessibility may be affected by third-party content. We acknowledge partial compliance in such cases, specifically on the following pages: [list the URLs of the pages]
Accessibility arrangements in our call center [only add if relevant]
[Enter a description of the accessibility arrangements within our call center, including facilities, services, and additional accessibility provisions available for use]
Requests, issues, and suggestions
If you encounter an accessibility concern or require further assistance, please contact our accessibility coordinator:
[Name of the accessibility coordinator]
[Telephone number of the accessibility coordinator]
[Email address of the accessibility coordinator]
[Additional contact details if relevant]